A UX Research Case Study

Desk Risers

Readydesk desk riser UX research case study by Spitfire Industry

Market research

Best sellers

Readydesk desk riser UX research case study by Spitfire Industry

FLEXISPOT 32 inch Standing Desk
Converter

Height Adjustable Stand Up Desk Riser, Black Home Office Desk Workstation for Dual Monitors and Laptop

Price : $139.99
Height : 4.7”-19.7”
Load capacity : 33 lbs

Readydesk desk riser UX research case study by Spitfire Industry

FEZIBO Standing Desk With Height Adjustable 32 inches Stand Up Desk Converter

Ergonomic Tabletop Workstation Riser Bamboo

Price : $129.87
Height : 5.3" to 20.5"
Load capacity : 33 lbs

Readydesk desk riser UX research case study by Spitfire Industry

VIVO Stand Up Height Adjustable 32 inch Desk Riser

Sit Standing Converter, Dual Monitor and Laptop Workstation

Price : $119.99
Height : 4.5" to 20"
Load capacity : 33 lbs

Most common adjustable sit-stand desk riser mechanisms

Readydesk desk riser UX research case study by Spitfire Industry

Scissor lift

Readydesk desk riser UX research case study by Spitfire Industry

z-frame

Readydesk desk riser UX research case study by Spitfire Industry

telescoping pole

User research

Most common desk setups

Readydesk desk riser UX research case study by Spitfire Industry

Laptop as second screen (with or without external keyboard)

Readydesk desk riser UX research case study by Spitfire Industry

One large screen
(with or without docked laptop)

Readydesk desk riser UX research case study by Spitfire Industry

Only laptop
(with our without external keyboard)

Detailed responses

Tangible/physical

Issues related to the user's environment and interaction

Features

"Lack of whiteboard space, being closer to the screen"
"I like my Readydesk, but I do wish it was a bit wider to accommodate that second monitor and docked laptop"

Adjusting

"I want to switch easily from stand to sit"
"Also for zoom calls I currently have to undock my laptop and move it around for zoom calls"

Space / privacy / environment

"Cold. Lighting is a challenge for Zoom depending on the room."
"Having my kids and extended family here- not enough quiet workspaces"

Organization / clutter

"Clutter from both parts of life mix together"
"I also really need to get wireless accessories. Dealing with all the cords is a pain when transitioning from standing to sitting"

Comfort

"I wish there was an easy way to use my laptop while lying in bed"
"I have a hard time finding an ergonomic setup. Everything seems to hurt after a hour or so."

Emotional

Issues related to the user's health and feelings

Focus

"Interruptions mainly. But that’s what working at home with two small kids means!"
"Sharing space with WFH partner AND zoom school"
"I love my animals but sometimes they won't leave me alone"
"Everyone is here"

Work-life balance

"invasion of home space with work"
"Not feeling like I can effectively have a boundary between work and home."

Physical and mental health

"Monotony, lack of change of scenery"
"lack of human connection"
"Less interaction with those you don’t directly work with, miss small conversations and kitchen visits"
"I do not miss my commute - 4 hours a day!"

Unrelated

Issues that are not within our control

Connectivity/tech problems

"Can get a headset that works seemlessly with desk phone, cell phone and laptop for zoom calls"

Cost of setup

"Using personal funds, assets and equipment to effectively work without compensation or investment from employers"

Amazon reviews

If you have back, shoulder, arm, and in general any upper body problem, do NOT purchase this. It is very difficult to adjust down once you pull it up. It really defeats the purpose of having an ergonomic desk setup."

the keyboard tray doesn't go down to the desk, so your keyboard is actually raised up about 1.5", which is annoying.

It showed up in a million pieces and i had to send it back after an hour of getting my desk organized.The frame is really nice, but they used crappy corkboard wood material for the actual desk part. Screws will strip any second even if it shows up in tact

There is no tightness to the handle, it lightly flips up or down indicating it is broken. From looking at the hydraulics, it looks like the piston is staying open so that the desk will only stay "up" at standing height, but only with a very lightweight monitor.

This isn’t actually a standing desk; it sits on top of a counter or table. I was really hoping for a real standing desk. It isn’t even tall enough to sit at.

I was very disappointed with the amount of strength it takes to raise and lower it from a sitting to standing, and vice versa, position. There is a lever on each side of the desk, for two total, both of which must be "squeezed" at the same time, in order to raise and lower the desk.

Last week, the lifting mechanism failed. Seems like the gas has escaped from the cylinder. Now lifting the desk is a chore.

Not much space for a mouse pad w/ full keyboard.

Poor Customer Service. Called twice and was disconnected. Tech Support and Sales Extensions just ring and ring.

Key Insights

According to the survey, lack offocus and distraction is a common issue

Most common negative review on Amazon is about gas springs not working after a while

Laptop as a second screen is the popular desk setup, according to the survey

According to the survey, people usually find it hard to adjust and move things around with a desk riser

Poor lighting, clutter and not enough space are some other common issues

A lot of people do not have a comfortable chair at home

User Personas

Readydesk desk riser UX research case study by Spitfire Industry

Name : Nicole Jones
Age : 26
Location : New York City, NY

Nicole is a 26-year-old media professional. She works at an advertising firm and lives in New York City. Nicole grew up in upstate New York and moved to the city 5 years ago. She lives with her partner in a 1 bedroom apartment and has a dog. Nicole deeply cares about her health and the health of her family. She aims to lead a comfortable yet sustainable life and built habits and practices that help her achieve these goals while saving her money and staying healthy. Nicole owns a myriad of gadgets and tracks her health and finances on a daily basis.

Currently, Nicole has been working from home everyday for over 8 months. It took her a few months, but she has settled into her WFH routine. She uses her laptop, a desktop computer and an external keyboard and mouse for work. She drinks at least 3 cups of coffee everyday. On an average, she has about 10 zoom meetings every week.

Readydesk desk riser UX research case study by Spitfire Industry

Name : Andrew Clarkson
Age : 43
Location : Kalamazoo, MI

Andrew is a 43 year old Project Manager at a manufacturing plant. He lives in a 3 bedroom house with his wife and 2 children. He has been working from home 4 days a weeks since the pandemic hit. He drives to works once a week. He has been finding it hard to focus on work and feels that his productivity has substantially reduced since he started working from home.

Andrew doesn't have a designated work space at home. He uses a laptop for work and usually sets up his workspace wherever feels the quietest. More often than not, he is disturbed by his children and feels guilty for not being able to separate work and home life. Recently, Andrew has been having back pains and is looking to invest in a desk riser. Andrew loves to cook but is frustrated because his kitchen is always cluttered with work stuff and his kids' books and toys.

117 9th St, Suite 204, Brooklyn, NY - 11215

917.979.3222   |  info@spitfireindustry.com